Refund Policy

Last updated: 16 July 2026

This Refund Policy applies to all assessments, digital reports, and programmes purchased through captainstrategy.in. Because our core products are digital and personalised - generated automatically from the answers you submit - our refund terms differ from those for physical goods. Please read this Policy carefully before making a purchase.

1. Individual Assessments and Reports

Our individual assessment products (for example, the GCC Capability Architecture Assessment™) generate a personalised digital report immediately upon completion of the questionnaire. Because the report is generated and delivered instantly based on your own inputs:

• Once your report has been successfully generated and delivered, the purchase is considered fulfilled and is non-refundable, except as described in Section 3 (Technical Failures) below.
• If payment has been captured but the assessment has not yet been started or completed, you may request a full refund within 7 days of payment by writing to sivaram@captainstrategy.in.

2. Corporate / Group Assessments

For corporate or group assessments (paid for by a coordinator on behalf of multiple participants):

• If no participants have started their individual assessments, the coordinator may request a full refund within 7 days of payment.
• If one or more participants have already completed their assessments, a pro-rata refund may be considered only for participants who have not yet started, at our discretion, and only if requested before the group's completion window (15 days, or 5 completions, whichever comes first) has closed.
• Once the minimum threshold for group report generation has been met and the aggregate report has been generated, the purchase is considered fulfilled and is non-refundable.

3. Technical Failures

If you are unable to access your report, or your report fails to generate correctly due to a technical error on our end (for example, a payment processed successfully but the report generation step failed), please contact us immediately at sivaram@captainstrategy.in with your payment reference. We will:

• First attempt to regenerate or manually deliver your report at no additional cost; and
• If we are unable to resolve the issue within a reasonable time, issue a full refund to your original payment method.

4. Duplicate or Erroneous Payments

If you are charged more than once for the same assessment due to a payment gateway error, or charged in error, please contact us with your payment reference and we will investigate and refund the duplicate or erroneous amount.

5. Programmes and Workshops (e.g., B.A.S.E.™)

For paid programmes, workshops, or cohort-based offerings:

Timing of Cancellation	Refund
7+ days before the programme date	Full refund, less any payment gateway charges actually incurred
2-6 days before the programme date	50% refund
Less than 48 hours before, or no-show	No refund; a one-time transfer to a future cohort may be considered at our discretion

If Captain Strategy cancels or reschedules a programme, participants will be offered a full refund or a transfer to the rescheduled date, at their choice.

6. How Refunds Are Processed

Approved refunds are processed to the original payment method through our payment gateway partner (Cashfree or PayU) within 7-10 business days of approval. Actual credit to your account may take additional time depending on your bank or card issuer.

7. How to Request a Refund

To request a refund, please email sivaram@captainstrategy.in with your name, order/payment reference, and the reason for your request. We aim to acknowledge all refund requests within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will govern that transaction.